1. What products does The Paper Harbor sell?
We offer a carefully selected range of office, school, and everyday stationery products. Our collection includes notebooks, pens, pencils, paper, folders, planners, markers, sticky notes, desk organisers, filing supplies, and many other essentials for students, professionals, and businesses.
We regularly expand our catalogue to bring you practical, high-quality products at competitive prices.
2. Do you offer discounts for bulk or business orders?
Yes. If you're ordering for a business, school, organisation, or office, we may be able to offer volume pricing on selected products.
Please contact our customer support team with your requirements, and we'll be happy to provide a personalised quotation where available.
3. Can I order customised stationery?
Yes. We offer customisation options for selected products, including notebooks, pens, folders, and other stationery items.
If you're interested in adding your company logo, school branding, or personalised artwork, simply get in touch with us to discuss your requirements and available options.
4. How do I place an order?
Ordering is simple.
Browse our product categories, add your chosen items to your shopping cart, and proceed to checkout. You can complete your purchase by signing in to your account or checking out as a guest if that option is available.
Once your payment has been successfully processed, you'll receive an order confirmation by email.
5. Can I change or cancel my order?
If your order has not yet been processed for dispatch, we may be able to modify or cancel it.
Please contact our customer support team as soon as possible after placing your order. Once an order has been packed or shipped, changes or cancellations may no longer be possible.
6. Do you offer free shipping?
We occasionally offer free shipping promotions for orders that meet a minimum purchase value.
If your order does not qualify, the applicable shipping cost will be calculated and displayed during checkout before payment is completed.
7. What is your returns policy?
If you're not completely satisfied with your purchase, you may be eligible to return or exchange eligible items in accordance with our Returns & Refund Policy.
Generally, returned items should be unused, in their original packaging, and returned within the applicable return period.
For full details, please refer to our Returns & Refund Policy.
8. Can I track my order?
Yes.
Once your order has been dispatched, we'll send you a shipping confirmation email containing your tracking number, where tracking is available.
You can use this information to follow your parcel's journey until it reaches your delivery address.
9. Do you sell eco-friendly stationery?
Yes. We're pleased to offer a growing selection of environmentally friendly stationery products, including recycled paper, refillable pens, reusable notebooks, and other sustainable office and school supplies.
Look for products marked as Eco-Friendly when browsing our catalogue.
10. How can I contact customer support?
Our customer support team is here to help with any questions about products, orders, shipping, or returns.
You can contact us through:
· Telephone
· Our online contact form
Our standard support hours are Monday to Friday, 9:00 AM to 6:00 PM (Hong Kong Time), excluding public holidays.
We'll do our best to respond to your enquiry as quickly as possible.