At The Paper Harbor, we aim to deliver your order as quickly, safely, and efficiently as possible. We work with trusted shipping partners to ensure your stationery and office supplies arrive in excellent condition, wherever possible.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through www.thepaperharbor.com.
1. Order Processing
Orders are processed once payment has been successfully received and verified.
Most orders are prepared and dispatched within 1–3 business days, although processing times may be slightly longer during peak shopping periods, public holidays, or promotional events.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.
2. Shipping Methods
We offer different shipping options depending on your location and the products ordered.
Registered Shipping
Our standard shipping service offers a balance of reliability and value. Estimated delivery times typically range from 5–10 business days, depending on the destination.
Express Shipping
For customers who need their order sooner, express shipping is available for selected destinations during checkout.
Estimated delivery time is generally 2–5 business days, although this may vary depending on the courier and destination.
Available shipping options and delivery estimates will be displayed during checkout.
3. Shipping Costs
Shipping charges are calculated at checkout based on:
· Delivery destination
· Shipping method selected
· Order weight and dimensions
· Current courier rates
From time to time, we may offer free shipping on qualifying orders. Where applicable, the minimum order value will be clearly displayed on our website.
4. Delivery
Please ensure that your shipping address is complete and accurate before placing your order.
Someone should be available to receive the delivery at the specified address.
If no one is available, the courier may:
· leave the parcel in a safe location where permitted;
· deliver it to a neighbour;
· leave a collection notice; or
· attempt delivery again, depending on the courier's policy.
If a parcel is returned to us because it was unclaimed, refused, or an incorrect address was provided, additional shipping charges may apply before the order can be resent.
5. Lost, Damaged or Incorrect Deliveries
If your order arrives damaged, contains the wrong items, or appears to be lost during transit, please contact our customer support team as soon as possible.
Where appropriate, we will investigate the issue with the shipping carrier and work to provide a suitable resolution, which may include:
· a replacement item;
· a refund; or
· reshipment of your order.
Please retain all packaging and provide photographs where requested to help us process your claim.
6. Order Cancellations
Orders may be cancelled before they have been dispatched.
Once an order has entered the shipping process, cancellation may no longer be possible.
If your cancellation request is approved before dispatch, a full refund will be issued using your original payment method.
Please refer to our Refund & Returns Policy for further details.
7. Customs, Duties and Import Taxes
For orders shipped internationally, customs duties, import taxes, VAT, and other government charges may apply depending on your country's regulations.
These charges are not included in the product price or shipping fee unless clearly stated during checkout.
The customer is responsible for paying any applicable customs charges.
Failure to pay these charges may result in delays, refusal of delivery, or the parcel being returned to us. In such cases, additional shipping costs or administrative fees may apply.
We recommend checking your country's import regulations before placing an international order.
8. Delivery Delays
Although we do our best to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.
These may include:
· severe weather conditions;
· customs inspections;
· transportation disruptions;
· courier delays;
· public holidays;
· industrial action or strikes;
· government restrictions; or
· other unforeseen events.
If a significant delay occurs, we will keep you informed whenever possible.
Where delivery becomes impossible, we may cancel the order and provide a full refund.
9. Incorrect Shipping Information
Customers are responsible for providing accurate delivery details when placing an order.
We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete shipping information supplied by the customer.
If an order is returned to us because of an incorrect address, any additional shipping costs required for redelivery will be the customer's responsibility.
10. Tracking Your Order
Where tracking is available, shipment tracking details will be sent by email once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
11. Contact Us
If you have any questions about shipping, delivery, or the status of your order, our customer support team will be happy to assist you.
Velomart Company Limited
Room 1501, 15/F Olympia Plaza
255 King's Road
North Point, Hong Kong
Website: www.thepaperharbor.com