At The Paper Harbor, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data.
This policy applies whenever you visit www.thepaperharbor.com, create an account, place an order, contact us, or otherwise interact with our website.
1. Who We Are
This website is operated by:
Velomart Company Limited
Room 1501, 15/F Olympia Plaza
255 King's Road
North Point, Hong Kong
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this page.
2. Information We Collect
Depending on how you use our website, we may collect the following information:
Personal Information
This may include:
· Full name
· Email address
· Telephone number
· Billing and delivery address
· Date of birth (where required)
· Account login details
· Order history
· Communication preferences
Payment Information
When you make a purchase, your payment is processed securely through our trusted payment providers.
For your security, we do not store your complete credit or debit card details on our own servers.
Technical Information
When you visit our website, we may automatically collect information such as:
· IP address
· Browser type and version
· Device information
· Operating system
· Time zone
· Pages viewed
· Referring website
· Website usage statistics
This information helps us improve the performance and security of our website.
3. How We Use Your Information
We use your personal information only where necessary and for legitimate business purposes, including to:
· Process and deliver your orders
· Manage your account
· Process payments securely
· Respond to enquiries and customer support requests
· Send order confirmations and delivery updates
· Improve our website, products, and services
· Prevent fraud and maintain website security
· Comply with legal and regulatory obligations
With your consent, we may also send promotional emails about new products, special offers, and exclusive discounts.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every marketing email.
4. Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us to:
· Remember items in your shopping cart
· Keep you signed into your account
· Understand how visitors use our website
· Improve website performance
· Personalise your shopping experience
· Measure the effectiveness of our marketing campaigns
Most web browsers allow you to control or disable cookies through your browser settings.
Please note that disabling cookies may affect certain features of our website, including checkout and account functionality.
For more information, please see our Cookie Policy.
5. How We Protect Your Information
Protecting your personal information is important to us.
We use a range of technical and organisational security measures designed to safeguard your data, including:
· SSL (Secure Socket Layer) encryption
· Secure payment processing
· Restricted access to personal information
· Firewalls and network security measures
· Regular security monitoring and updates
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
6. Sharing Your Information
We never sell your personal information.
We may share your information only where necessary with trusted third parties that help us operate our business, including:
· Payment service providers
· Shipping and delivery companies
· Website hosting providers
· Customer support platforms
· Fraud prevention services
· Analytics providers
These service providers are only permitted to use your information for the services they perform on our behalf and are required to keep your information confidential.
We may also disclose information where required by law or where necessary to protect our legal rights, prevent fraud, or ensure the safety of our customers.
7. International Data Transfers
As an international online retailer, your information may be processed in countries outside your country of residence.
Where personal information is transferred internationally, we take appropriate measures to ensure it receives an adequate level of protection in accordance with applicable data protection laws.
8. Your Privacy Rights
Depending on where you live, including if you are located within the European Economic Area (EEA) or the United Kingdom, you may have the right to:
· Access your personal information
· Correct inaccurate information
· Request deletion of your data
· Restrict or object to certain processing
· Request a copy of your data in a portable format
· Withdraw consent where processing is based on consent
· Lodge a complaint with your local data protection authority
We will respond to valid requests in accordance with applicable law.
9. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
When your information is no longer required, it will be securely deleted or anonymised.
10. Children's Privacy
Our website is intended for general audiences and is not designed for children under the age of 16.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it as soon as reasonably possible.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or technology.
Any updates will be published on this page together with the revised "Last Updated" date.
13. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.
Velomart Company Limited
Room 1501, 15/F Olympia Plaza
255 King's Road
North Point, Hong Kong
Website: www.thepaperharbor.com