1. Introduction
Welcome to The Paper Harbor ("we", "us", "our"), an online store operated by Velomart Company Limited.
Registered Office
Velomart Company Limited
Room 1501, 15/F Olympia Plaza
255 King's Road
North Point, Hong Kong
These Terms & Conditions govern your use of www.thepaperharbor.com and any purchases made through our website.
By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions together with our Privacy Policy, Cookie Policy, Refund & Returns Policy, and any other policies published on this website.
If you do not agree with these Terms, please do not use our website or services.
2. Eligibility
By using this website, you confirm that you are at least the legal age required to enter into a binding contract in your country of residence, or that you have permission from a parent or legal guardian.
You agree to use this website only for lawful purposes and in accordance with these Terms.
3. Products
We specialise in office, school, and stationery products.
We make every effort to ensure product descriptions, specifications, images, and colours are accurate. However:
· Images are for illustration purposes only.
· Colours may vary depending on your screen or device.
· Packaging may differ from product images.
· Minor variations from manufacturers do not constitute defects.
We reserve the right to discontinue products or limit quantities at any time.
4. Pricing
All prices displayed on our website are shown in the selected currency.
Unless stated otherwise, prices do not automatically include customs duties, import taxes, or other charges that may apply in your country.
We reserve the right to change prices at any time before an order is accepted.
If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.
5. Orders
Submitting an order does not automatically create a binding contract.
Your order is considered accepted only after:
· payment has been successfully authorised; and
· you receive an Order Confirmation email confirming dispatch or acceptance.
We reserve the right to decline or cancel orders for reasons including:
· suspected fraud
· pricing errors
· stock shortages
· payment issues
· inaccurate customer information
· legal or regulatory requirements
If payment has already been collected, any cancelled order will receive a full refund.
6. Payment
We accept secure payment methods displayed during checkout.
Payment must be received in full before an order is processed.
We use trusted third-party payment providers. We do not store your full payment card details on our servers.
7. Shipping & Delivery
Delivery estimates are provided for guidance only and are not guaranteed.
Delivery times may vary due to:
· customs clearance
· weather conditions
· courier delays
· public holidays
· events beyond our reasonable control
Risk in the goods passes to you upon delivery.
Ownership transfers once payment has been received in full.
Please inspect your order promptly upon delivery.
8. Consumer Rights
Nothing in these Terms limits or excludes any mandatory rights available under applicable consumer protection laws.
Where local consumer legislation provides additional rights, those rights remain unaffected.
9. Returns, Refunds & Cancellations
Our Returns & Refund Policy forms part of these Terms.
Please refer to our dedicated Refund & Returns Policy for information regarding:
· cancellation rights
· return eligibility
· refund processing
· damaged or defective products
· non-returnable items
10. User Accounts
If you create an account, you are responsible for:
· maintaining password confidentiality
· ensuring account information remains accurate
· restricting access to your account
You remain responsible for activities carried out using your account unless caused by our negligence.
Please notify us immediately if you believe your account has been compromised.
11. Acceptable Use
You agree not to:
· use the website for unlawful activities
· upload malicious software
· interfere with website security
· attempt unauthorised access
· scrape or copy website content without permission
· misuse customer reviews
· infringe intellectual property rights
Violation of these Terms may result in suspension or permanent termination of access.
12. Intellectual Property
Unless otherwise stated, all website content—including logos, branding, product descriptions, photographs, graphics, page layouts, software, and design elements—is owned by or licensed to Velomart Company Limited.
All intellectual property rights are reserved.
No content may be copied, reproduced, distributed, published, or commercially exploited without our prior written consent.
13. Third-Party Services
Our website may contain links to third-party websites or services.
These are provided for convenience only.
We are not responsible for the content, security, policies, or practices of third-party websites.
Accessing them is entirely at your own risk.
14. Website Availability
We strive to keep our website available at all times.
However, we cannot guarantee uninterrupted access and may temporarily suspend services for maintenance, security updates, or technical reasons.
We shall not be liable for temporary interruptions beyond our reasonable control.
15. Limitation of Liability
To the maximum extent permitted by applicable law, The Paper Harbor and Velomart Company Limited shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.
Our total liability for any claim relating to a purchase shall not exceed the amount paid for the relevant order.
Nothing in these Terms excludes liability where exclusion is prohibited by law, including liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence where applicable.
16. Force Majeure
We shall not be responsible for delays or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to:
· natural disasters
· pandemics
· war
· civil unrest
· cyber attacks
· government actions
· transportation disruptions
· labour disputes
· power or communication failures
Our obligations will resume once the event has ended.
17. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and processing of personal data as described in that policy.
18. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be published on this website together with the updated revision date.
Continued use of our website after changes have been published constitutes acceptance of the revised Terms.
19. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Hong Kong Special Administrative Region.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong, except where mandatory consumer protection laws in your country of residence provide otherwise.
Where appropriate, both parties agree to first attempt to resolve disputes through good-faith discussions before commencing legal proceedings.
20. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Velomart Company Limited
Room 1501, 15/F Olympia Plaza
255 King's Road
North Point, Hong Kong
Website: www.thepaperharbor.com